Making the Most of Social Media

Using social media for your business is a sensible and cost-effective way to market, brand, and sell your products and services. Social media is here to stay and it will continue to be more and more popular. It is very important that you leverage social media in the most effective manner possible so that your success multiplies exponentially.

To ensure a winning social media marketing campaign, you will have to set objectives, create timelines, measure performances, conduct in-depth research, and implement clever strategies to outfox your competition.

Here are some tips of getting the most out of your social media initiatives:

• Getting Started – Twitter, LinkedIn, Facebook, Blogger, YouTube, Ning and many more. Interaction over these websites must be frequent and consistent in order to best engage your prospective customers. Create a list of five websites to begin this connection and multiply it in the same ratio as if you could afford to put in more time and resources.
   
• Quality Content – An underlying strategy that will drive your social media initiatives toward a logical conclusion is having quality content. Providing content of value will help attract genuine prospects to your social media platforms.
   
• Two-Way Participation – You will have to regularly engage in the activities of people in your network before expecting the favor returned. Networking on social media platforms is a two-way effort and must be dealt with consistently if you expect concrete results.
   
• Design and Development – There is a lot that you can achieve by tweaking your social networking websites and personalizing them to reflect the look and feel of your business to create a strong “Brand Recall.” For example, try exploring top business pages on Facebook and you will be amazed to see the monumental effort made by companies to design and develop applications from scratch.
   
• The Right Platforms – Finding the right platforms where your audiences are most active will form a big part of your initial research strategy.
   
• Analyzing Competition –  Analyzing the online endeavors of your business competition can provide valuable insights into how you should approach your social media strategy.
   
• Online Tools – Using online tools such as HootSuite to manage various social media accounts will save you a lot of time and effort.
   
• Stop Being Pushy – If you continue to thrust sales matter upon people in your network, you will soon lose their interest. You need to have a meaningful dialogue with your target audience, share information and subtly push forward your sales agenda on an occasional basis.
   
• Web Analytics – Little or no cost online web analytical tools like Google Analytics can offer valuable insights while preparing social media strategies. You can learn a lot and improve upon these strategies by reviewing analytical information such as which webpage attracted the maximum traffic or the keyword that was instrumental in bringing an online searcher to your website.

In conclusion, it is very important to emphasize that sustained efforts and a relentless pursuit of your social media objectives will definitely pay off richly. These will usually not be overnight results and instead appear over a period of time in the form of leads, sales and the invaluable awareness about your products/services. Stay on the job and keep working in a systematic manner, keeping the above tips in mind.

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About the Author.  

Marco Giunta is a Senior Business Development Executive and the author of the book: Rethinking Sales. Visit Marco’s website at marcogiunta.com.

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Mindful Ways to Use Social Media

For the last two years, I have provided a daily wisdom quote through a Twitter account called Tiny Buddha. Since the follower count has grown by leaps and bounds, people have suggested I tweet more often throughout the day. I’ve realized, however, that the greatest lesson we can all learn is that less is enough. In a time when connections can seem like commodities and online interactions can become casually inauthentic, mindfulness is not just a matter of fostering increased awareness. It’s about relating meaningfully to other people and ourselves. With this goal in mind, I’ve compiled a list of 10 tips for using social media mindfully. 

1. Know your intentions.

Doug Firebaugh of SocialMediaBlogster.com has identified seven psychological needs we may be looking to meet when we log on: acknowledgment, attention, approval, appreciation, acclaim, assurance, and inclusion. Before you post, ask yourself: Am I looking to be seen or validated? Is there something more constructive I could do to meet that need?

2. Be your authentic self.

In the age of personal branding, most of us have a persona we’d like to develop or maintain. Ego-driven tweets focus on an agenda; authenticity communicates from the heart. Talk about the things that really matter to you. If you need advice or support, ask for it. It’s easier to be present when you’re being true to yourself.

3. If you propose to tweet, always ask yourself: Is it true? Is it necessary? Is it kind?

Sometimes we post thoughts without considering how they might impact our entire audience. It’s easy to forget how many friends are reading. Two hundred people make a crowd in person, but online that number can seem insignificant. Before you share, ask yourself: is there anyone this might harm?

4. Offer random tweets of kindness.

Every now and then I ask on Twitter, “Is there anything I can do to help or support you today?” It’s a simple way to use social media to give without expectations of anything in return. By reaching out to help a stranger, you create the possibility of connecting personally with followers you may have otherwise known only peripherally.

5. Experience now, share later.

It’s common to snap a picture with your phone and upload it to Facebook or email it to a friend. This overlaps the experience of being in a moment and sharing it. It also minimizes intimacy, since your entire audience joins your date or gathering in real time. Just as we aim to reduce our internal monologues to be present, we can do the same with our digital narration.

6. Be active, not reactive.

You may receive email updates whenever there is activity on one of your social media accounts, or you might have your cell phone set to give you these types of alerts. This forces you to decide many times throughout the day whether you want or need to respond. Another approach is to choose when to join the conversation, and to use your offline time to decide what value you have to offer.

7. Respond with your full attention.

People often share links without actually reading them, or comment on posts after only scanning them. If the greatest gift we can give someone is our attention, then social media allows us to be endlessly generous. We may not be able to reply to everyone, but responding thoughtfully when we can makes a difference.

8. Use mobile social media sparingly.

In 2009, Pew Research found that 43 percent of cell phone users access the Web on their devices several times a day. It’s what former Microsoft employee Linda Stone refers to as continuous partial attention—when you frequently sign on to be sure you don’t miss out anything. If you choose to limit your cell phone access, you may miss out online, but you won’t miss what’s in front of you.

9. Practice letting go.
It may feel unkind to disregard certain updates or tweets, but we need downtime to be kind to ourselves. Give yourself permission to let yesterday’s stream go. This way you won’t need to “catch up” on updates that have passed but instead can be part of today’s conversation.

10. Enjoy social media!

These are merely suggestions to feel present and purposeful when utilizing social media, but they aren’t hard-and-fast rules. Follow your own instincts and have fun with it. If you’re mindful when you’re disconnected from technology, you have all the tools you need to be mindful when you go online.

Article written by Lori Deschene is the founder of @TinyBuddha on Twitter and tinybuddha.com, a multi-author blog that features wisdom and stories from people all over the world.

25 Highly Effective Social Media Campaigns

 

There is so much rock and roll going on involving businesses running social media campaigns. However, there are not many social media rockstars. Their guitars vary. Some rock hard and some… not so hard. Some even have broken guitar strings. We don’t notice the size of their guitars though. What we notice is the kind of music they produce.

There are certain characteristics that differentiate the effective social media campaigns from the boring ones. You need to learn these characteristics if you also want to be effective with your campaigns.
Don’t worry if your ’strings’ are broken. You can fix it.

Here are 25 characteristics of highly effective social media campaigns (from the rockstars) and some tips to help you rock like them.

1) They spread like wildfire. Effective social media campaigns spread very fast. If your campaign is not spreading, it is not effective. Test the waters with micro campaigns. Learn to swim before attempting to ride the big waves.

2) They are not spammy. Don’t just promote your site links; share something insightful about your company or product. Don’t send out the same message to your community. It is spam…and it is very annoying to them. Even to you. Admit it.

3) They provide value. Value can come in the both physical and mental forms. Effective campaigns provide value in any or both of these regards.

4) They are well branded. Clothe your campaign from head to toe with your company’s identity. Use your logo, your USP or slogans, your colors, and any other thing that defines your business’s identity. Add your brand to every video you produce; don’t add just your website address.

5) They are measured. You need to track your social media marketing efforts. Whether you install Google Analytics on your Facebook fan page or you use Post rank to measure your effectiveness, make sure you work with the data.

6) They have excellent copy. Leave a positive impression in just a few words. Using big vocabulary is not the way to go; making sense is what matters.

7) They don’t ‘sell’. Instead of selling, you should work at generating leads with your social media campaign. Sell to those leads later on.

8 ) They build relationships. Don’t just broadcast. Interact. Building relationships  helps build even more relationships. It also increases the perception of value and builds loyalty.

9) They build trust. Be as honest in your campaign as possible. Trust is very hard to earn back once lost. Your campaign should build and maintain trust in your build.

10) They are innovative. Regular campaigns mostly go unnoticed. Innovation adds ‘flavor’ to your campaign. It is the aroma of your campaign and the one thing that will convince most people to take action.

11) They have ears. Your campaign will not be successful unless you listen for feedback. People may have something to say so listen and show appreciation or let them know you are working on it. Never delete a negative feedback.

12) They are well organized. Your campaign needs to be well planned. It should have a first step and an nth step (where n is the number of the last step). Follow through from step 1 through to step n. Don’t go from step one to step 3 to step 2. Plan your steps well so it is easy to follow through step 1 to the last step.

13) They are maintained by humans. Don’t rely on automation when it comes to marketing on the social web. It just won’t work. Besides, it destroys trust. Put a human being in front of, in-between and behind all your social media campaigns. I want to talk to a human being not a robot.
14) They are consistent. You need to be consistent with your update (or broadcast) schedules and interact with people who leave replies and comments. If you broadcast once a week and change to 5 times a day, people will begin to question your actions. Unless you give them good reason why you have changed your schedule.
15) They have bait. You need to have some sort of bait to convert visitors into leads. Try eBooks, free products, white papers, discount codes, samples, free vouchers, et cetera. Bait them to get them.

16) They use leverage. They leverage the subscriber bases of their communities and other people’s communities. They also leverage their company strengths.

17) They include a blog. I suggest you have a business blog before you start your campaign. Your blog should be the hub of your social media campaign efforts. Make you install social media sharing buttons to make it easier for others to share your blog’s content.

18) They engage other blogs. You can do this too. Apply as a guest writer for blogs in your target market. Read blogs in your niche and leave thoughtful comments (not just a “thank you”).

19) They are not everywhere. If you want your campaigns to be successful, don’t register for an account on every social media site. That will only burn you out and your campaigns will be fruitless.

20) They have humor. Adding humor to marketing is a cool way of saying “we are a friendly business”. It makes your marketing memorable. A priceless result.

21) They share company events. If your company is being bad mouthed, tell your customers about it. Tell them the truth in it and the lies. Don’t give them the chance to second guess your company. If your company is nominated for an award, tell your community about it. If your company wins the award, tell them. If you lose the award, tell them.

22) They integrate offline marketing. Print some T-Shirts, with your logo, Twitter handle, Facebook fan page URL and your slogan on it and give them out to your customers. Send out paper printed catalogs to your online leads. Add your Twitter and Facebook URLs to your contact address. Integrate offline with online.

23) They use the right networks. Even though Facebook supports videos, video campaigns will do better on Youtube than on Facebook.

24) They use photos and videos. Photos and videos leave a lasting impression on peoples’ minds. The best photo you can use is your logo. When you make a video, put your logo on it.

25) They have a call to action. What is the essence of a marketing campaign without having a call to action of some sort? I suggest you use your social marketing campaigns to generate leads before trying to sell anything. By the way, “signup below” and “call us now” are not the only call to action examples. “Click to view our portfolio” is an example of call to action. Your call to actions must follow a sequence; from your homepage to the last page.

By kwame boame, Social Media Today  

3 Hot Tips About Social Media Strategies

Companies large and small are rushing to understand and get involved in social media. But most of the agencies and consultants who are being paid to establish social media campaigns for corporations are afraid to tell their clients three things they don't want to hear.

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1. Everyone Must Work Together

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In most big companies, IT, digital, marketing and sales not only don't work together, they compete with each other. Until they start collaborating as a team, you will not succeed in social media.
For example, I recently handled social media advertising for a major retail chain's holiday microsite. The promotion was conceived by the digital department and involved augmented reality. But the IT department refused to allow a link from the homepage to the microsite because the microsite's design was done by an external agency.

Further, the marketing department refused to allow a dedicated e-mail to go out to the company's mailing list, and when placed in the company's normal promotional e-mail, the link to the microsite was lost in a sea of weekly specials.

These hurdles made it very hard to drive traffic to the microsite.
But more than that, this lack of internal collaboration and contact makes any kind of social media involvement virtually impossible.

A company that hasn't learned to listen to its own employees, and encourage them to collaborate internally, is not likely to succeed in integrating social media tools into its marketing mix, no matter what agency or consultant they hire.

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2. Top Management Must Be On Board

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If the direction doesn't come from the very top, managers, who have myriad reasons to fear change, will hang on to the status quo.

Despite the best intentions of agencies and consultants, social media integration is bound to meet huge resistance until top management says it's OK to spend time and money to integrate it into the company's marketing and culture.

Example: The marketing team of an international manufacturer of electronics wanted to know how the company could begin to use social media and we discussed the many possibilities.
Listening and responding to what customers are saying about the brand in social media can supply good intelligence and give the company a chance to interact with customers.

"Our management doesn't want to listen to customers," the PR director said. "They want to talk to them."
However, that doesn't work anymore. The status quo is dead. Any company that isn't willing to listen to customers and be nimble and quick enough to respond, and, when necessary, change, will soon be unable to compete with smart, tech-savvy companies that can turn on a dime.

Willingness to change is the new bottom line for every business today. But top management has to buy in before change can begin.

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3. Don't Expect Overnight Success

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Sure there are videos that go viral, contests that attract a lot of buzz, and Facebook () pages that get a lot of fans. But what comes after those efforts?

After the tools change (and they surely will) how will social media fit into the company's overall strategy and help it reach long-term goals?

With the scissors brand losing market share to foreign knock-offs, the company enlisted several actual crafters to blog, attend events, and represent the brand to customers as part of a new community strategy.
"If you empower your customers to become your evangelists, you'd better be prepared to continue it," says Brains on Fire's Geno Church. "It's permanent when you engage in this type of marketing."

Once you have created the community, listen to it. Fiskars made several changes to its products based on what it discovered through its Fiskateers community. Doing so helped build customer trust and loyalty.

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Where Should Your Company Start?

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Realizing that employing social media in the marketing mix is a long-term commitment to change, the best way to start is to pick manageable, measurable goals.

Pick a small number of social media goals for the coming year. Some possibilities:

- Turn the company newsletter into an internal blog and give all employees the ability to contribute
- Establish a social media policy for employee participation in social media on company time and beyond
- Let employees vote on the best ideas suggested by other employees
- Resolve to respond to customer service issues within three hours, via social media

Don't try to do all of these things at once. Pick the ones that are most likely to be possible for your company to start and sustain.

B.L. Ochman is a Managing Director of Proof Digital Media; publisher of What's Next Blog, and co-founder of pet site Pawfun.com.  

Social Media: Not “One Size Fits All

Most companies are jumping on the social media marketing wagon and understand its role in brand reputation management and customer feedback. And why wouldn't they since it is quickly becoming one of the most intimate and non-invasive means of marketing? The "follow us," "be our fan," and recognizable Facebook and Twitter icons on company marketing materials  are growing and marketing professionals have come to understand it is necessary to have a presence in the space... and let people know you are there.

Once companies garner the internal support needed to initiate a social media commitment (and it is a commitment), they begin thinking about strategy, ROI, marketing integration, etc. and realize the depth of this medium can be overwhelming. Companies are learning from others' mistakes and smartly putting an emphasis on careful and effective execution and without proper planning, this is rarely accomplished.

To execute social media the right way, the next question a company should ask is "how do we get started?" and "what should we be doing?" Those questions are paramount when crafting a social media strategy since there is not a "one size fits all" approach.
When planning an approach, there are a few key components to consider:

• What is the overall goal for a social media campaign?
  Without identifying why a company wants to get into social, a strategy is impossible.
• What is important to the brand and to the target customer?
  What is the best use of social base on the company goals and current services?
• What do customers want to know or share (i.e. comments, images, videos, etc.)?
  Do customers simply need a way of informal communication to share opinions or do they need/want more of a service focus?
• What type of online presence already exists (if there is a presence, how can it be optimized)? Does the company current have an ad-hoc approach that can be organized to increase effectiveness or does the presence exist only on the customer side?

Carefully thinking about these considerations and crafting honest answers will help determine:

• Which social media outlets and accounts will be created and why (i.e. what will be the Twitter account focus?).
• How the social efforts will be maintained (updated and monitored). Are there internal resources or does the effort need a combination of internal resources and outsourcing?
• The positioning of the accounts, which includes the focus (i.e. which accounts will be used to encourage feedback or manage brand reputation).

After these considerations are evaluated and the questions answered, a comprehensive social media marketing strategy can be created and execution can be planned accordingly.
This will get a company off to a great social media start and encourage success!

Jen Cohen is a social media and marketing maven knocked down many times in 26 yrs. Something Creative http://somethingcreativemarketing.com

50 Social Media Tactics for Nonprofits

Check out this great presentation on Social Media strategies and tactics. Even though the presentation is geared towards nonprofit, anyone can learn a few new tips and tricks and apply it to their own business.