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August 20, 2010

Facebook launched "Places" a location feature


Image by Steve Snodgrass

This year has mostly been tagged by bloggers and social media experts as the year of location. This has been proven true as many brands are now spending a considerable amount of their marketing and sales efforts leveraging on its capabilities to their advantage.

With services like Foursquare and Gowalla currently at the top of the geolocation heap, you have to wonder where the usually forward-facing Facebook is in the location ethos. While the company has forayed into other social media avenues, location seems to be a field they have yet to jump into.

Sure, there have been rumors of some location functionality being cooked up in the FB Web dev labs for months but it’s only today that the social networking giant responded with a feature aptly called Facebook Places.
 
Facebook Places does the GPS check-in hoedown with the likes of Foursquare and Gowalla as it lets you specify where you are exactly for all your friends to see. Like these services, you can declare your location with a Check In button from a list of places in your area or add your location if it’s nowhere in the list. You can even add additional info ala-status message along with your check-in.
Unlike the aforementioned services, Places has a tagging feature which lets you identify the people you are with the same way you can tag them on a wall post or photo. Similarly, you can also see a list of friends who happen to be nearby in their People Here Now section.
Once checked in, your check-in will be posted in your friends’ News Feeds and will then appear on the Recent Activity section of that location’s Facebook page.

Naturally, as you will be declaring your location and citing the other people you are with, there will always be privacy concerns that come tied with geolocation, especially given Facebook’s recent privacy debacle. Michael Sharon, Facebook’s product manager for Places addressed this issue when he explained the People Here Now feature in his recent post on the Facebook official blog .

“In the “People Here Now” section, you can see others who are checked in with you at that place. This section is visible for a limited amount of time and only to people who are checked in there.” Sharon said. “If you prefer not to appear in this section, you can control whether you show up by unchecking the “Include me in ‘People Here Now’ after I check in” privacy control.”

To access Facebook Places, you’ll need to download the latest version of Facebook app from the Apple App Store or simply head for their mobile site touch.facebook.com on your iPhone, iPhod touch or iPad and is already available for use within the US. The service will be opened for other mobile platforms and to more countries soon.
With the Zuck and company now attempting to take a chunk out of the geolocation mindshare, they’re obviously stepping on Gowalla and Foursquare’s toes. And it looks like we’ve come to witness what may or may not be the start of both services being dangerously close to getting wolfed down by the social giant.
However, rather than battle it out on the check-in arena, these two services are doing the smart thing: they’re partnering with Facebook. It’s a logical decision as Facebook, needless to say, has an obvious advantage with their number of users; still hot off their recent 500 millionth user milestone celebration.

In fact, both companies were speakers at the Facebook Places unveiling over at the Facebook headquarters in Palo Alto, California. Both shared how they’re looking forward to working with the social network, mentioning that their interface would remain the same and some of their elements like badges and stamps would also be appearing on Places. Gowalla even prefaced the announcement with a tweet yesterday, saying that check-ins with their service that are allowed to be posted on Facebook will automatically be tagged as check-ins instead of simple status updates.

Also onboard with Places are Yelp , location-based social game developer Booyah! and Bing which will be providing integrations with their Maps property providing cartographic visuals.


Original Article found on Socialmediamarketing.com


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August 4, 2010

Move Your Facebook Fans to Action!

Perhaps you have a Facebook Fan Page and even some fans.  But now what?  How can you encourage your fans to act and interact?

Just like the “Field of Dreams” – if you build a fantastic fan page with plenty of quality content, will they come and will they stay?

They will come and they will stay if you give your fans good reason to engage.

Facebook fan page engagement


Given that over half of Facebook’s 400 million active users log in daily and spend an average of 55 minutes per day on the site, you can get your target audience to spend some of that time getting to know you, your brand, your products and services.

The secret is to create a fan page with the right blend of ingredients that resonates most with your ideal fans. And to ensure they’re made to feel a strong part of your online community.

As mentioned in Part 1, I’ve found there are essentially two components to Facebook fan page engagement: 1) Sharing quality, relevant content and 2) inciting comments. So, here in Part 2, we’ll talk about just how vital comments (and likes, wall posts and @ tags) are to the success of your fan page.
Now that you have a wide variety of regular, quality, relevant content posting on your fan page, here are some ways to get your fans to interact:

1. Ask questions

For status updates, try ending with a question. In the example below, Best Buy generated 274 responses so far to their question about what feature your can’t live without on your phone.

Best Buy on Facebook

And, in this example, Skype got 147 comments to their question about meeting your partner via Skype!

Skype on Facebook

2. Use the words “you” or “your”

Use the word “you” often – “What are your thoughts?” “What do you think about xyz?” Here, the Hard Rock Cafe is giving out a coupon code with the words “Our gift to you because you rock…”

Hard Rock Cafe on Facebook

3. Keep it short

The easier it is for your fans to read, the more likely they are to respond. Keep your status updates short and simple with one topic. You have up to 420 characters per update, but I recommend about half that for an ideal size. For longer updates, use the Notes app – or write a blog post and update.

4. Post in high-traffic windows

Get to know when your fans are most responsive. Depending on in which part of the world the majority of your fans are, you might want to post between 9:00am and 2:00pm in your timezone.

5. Respond promptly

Do your best to respond to fan questions (as wall posts) as promptly as possible. If you find you can’t keep up with the volume of questions, offer a free teleseminar or webinar where you answer the top questions for your fans. You can do this in the traditional way of having people opt-in to get the phone number so you’ll build your email list at the same time.

6. Address fans by name

Come back and reply often to your fans’ comments – Facebook currently doesn’t have threaded commenting, so I suggest addressing specific fans in your comments as @name. See my comment at the bottom of the screenshot below:

Facebook comments

7. Comment yourself

Add your own comment as needed to get the ball rolling. However, don’t step in too soon. I often find that the comments come more freely when you allow your fans to run by themselves initially.

8. Thank your fans

Acknowledge your fans often with simple thanks. Genuine recognition goes a *long* way!

9. Surprise your fans

Don’t be afraid to stray “off topic” from time to time and surprise your fans. In other words, your content doesn’t always have to be directly related to your product or service. You might share an inspirational quote and add your own thoughts, for example.


Facebook quote

If you happen to know a fan’s Twitter ID, send a tweet thanking her/him for the comment on your fan page. With a link of course. :)

10. Use @ tagging

You can tag other fan pages that you’re a fan of and your own friends (along with Groups you belong to and Events you’ve RSVPed for). When appropriate, and used sparingly, @ tags can be a very powerful way to have your post show up on others’ walls, which gives you more exposure and brings more fans or potential fans back to engage.

11. Use the Discussion Board

Give your fans a place to network with one another. Plus, often fans want to do self-promotion. You can encourage these types of activities on a specific discussion thread. Also, when you first launch your fan page, be sure to start 3 to 5 discussion topics so it’s not a blank  tab.

In this example, the most popular discussion thread on Chick-fil-A’s fan page is asking their fans where they’d most like to see a Chick-fil-A next. Topics are always listed in order of the most recently commented on.
Chick-fil-A on Facebook

12. Send updates to fans

Each tab on your fan page and each discussion thread topic has its own unique URL. To bring fans back to your page to contribute to a discussion and get them more engaged, send out an update with a call to action and specific link. (To find the Update feature, click Edit Page under your image then look for Send Update to Fans on the right of your Admin page.)

13. Monitor insights

If you’re a perfectionist, the goal is to get 5 stars and a perfect 10 score! Facebook uses algorithms to calculate your Post Quality as determined by the percentage of your fans who engage when you post content, calculated on a rolling seven-day basis. The number of stars depends on how your Post Quality compares to similar pages (for example, pages that have a similar number of fans).

Facebook Insights

The more activity your fan page posts generate, the longer you’ll show up in the News Feed of your fans!

As you build up your fan base, consistently add quality, relevant content and engage your fans. You’ll start to see results that translate into an increase in brand awareness and positive brand sentiment, email and blog subscribers, and of course, sales and paying customers.


Original Article Published at SocialMedia Examiner


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